DELIVERY AND EXCHANGES

Returns & replacements are free and simple. We all make mistakes, we may have sent you the wrong product, or you may have chosen the wrong product. The most important thing is to let us know immediately. You can either call our customer care team on +92 3236688007,+923214401338, +924235112273 or email us at info@shipcombs.com. Please ensure you include your proof of purchase.

Please note that due to hygiene reasons, your purchase(s) must be unused, returned in the original packaging and in a saleable condition.
Upon return, all items are inspected by our customer services team before your refund is processed.

*Please note that items bought during the sale cannot be exchanged or returned unless the product received does not match the product that you have ordered.

How You Can Exchange An Item?

Email us at info@shipcombs.com and request an exchange.
Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email.
Send the item back to us in its original packaging and seal intact to: Velvet by SHIP. Attention: Returns Department Address: 20 M Quaid-e-Azam Industrial Estate Kot Lakh Pat, Lahore.
We will send your chosen replacement item in exchange to your address
You will need to pay any applicable shipping charges for the re-shipment.

How You Can Return An Item

Take a picture of the item/items that are damaged or faulty and need to be returned
Email us at info@shipcombs.com to request a return, attach pictures of the product as well.
Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email.
Send the item back to us in its original packaging and seal intact to: SHIP COMBS. Attention: Returns Department Address: 20 M Quaid-e-Azam Industrial Estate Kot Lakh Pat, Lahore.
We will refund same amount as your returning item.
You will need to pay any applicable shipping charges for the re-shipment.

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest.
Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to SHIP COMBS Customer Services at info@shipcombs.com / call us at +92 3236688007,+923214401338,+924235112273 or whatsapp us at +92 3236688007.

*Please note that if your order has been shipped, we will not be able to cancel it.